Privacy Policy

Introduction

telorianvexi operates as a finances platform focused on budget allocation methods. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices in accordance with South African privacy laws, including the Protection of Personal Information Act (POPIA) and related regulations.

By using our services at telorianvexi.com, you agree to the collection and use of information as described in this policy. We encourage you to read this document carefully and contact us if you have any questions about our privacy practices.

Information We Collect

We collect several types of information to provide and improve our budget allocation services:

How We Use Your Information

Your information helps us deliver personalized budget allocation services and improve our platform. Here's how we use the data we collect:

• Provide budget allocation recommendations based on your financial patterns and goals
• Send important account updates, security notifications, and service announcements
• Analyze usage patterns to enhance our platform's functionality and user experience
• Ensure platform security and prevent unauthorized access or fraudulent activity
• Comply with legal obligations and regulatory requirements in South Africa
• Respond to your inquiries and provide customer support services

Your Rights Under POPIA

As a South African resident, you have specific rights regarding your personal information under the Protection of Personal Information Act:

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days as required by POPIA regulations.

Data Security and Protection

We take data security seriously and have implemented multiple layers of protection for your information. Our security measures include encryption of sensitive data both in transit and at rest, regular security audits, and strict access controls for our team members.

All financial data is encrypted using industry-standard protocols, and we maintain secure servers in facilities that meet international security standards. We regularly update our security practices to address emerging threats and maintain compliance with South African data protection requirements.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods:

• Account information: Retained while your account is active plus 7 years for regulatory compliance
• Financial data: Kept for 5 years after account closure to meet legal requirements
• Usage analytics: Anonymized after 2 years and retained for platform improvement
• Communication records: Stored for 3 years for customer service and dispute resolution

When data reaches the end of its retention period, we securely delete it from our systems using industry-standard data destruction methods. You can request early deletion of certain types of information, though some data may need to be retained for legal compliance.

Third-Party Services and Data Sharing

We work with carefully selected third-party service providers to deliver our platform functionality. These partners may process your information on our behalf under strict contractual agreements that ensure your privacy is protected.

We share information with third parties only in these specific circumstances: when required by South African law or legal process, to protect our rights or prevent fraud, with service providers who assist in platform operations under data processing agreements, or if our business is acquired or merged (with prior notification to users).

All third-party processors are required to maintain the same level of data protection that we provide, and we regularly audit their compliance with our privacy standards.

International Data Transfers

While we primarily store data within South Africa, some of our service providers may process information in other countries. When international transfers occur, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under POPIA.

We maintain records of all international transfers and can provide details upon request. Your rights under South African privacy law remain protected regardless of where your data is processed.

Children's Privacy

Our services are designed for adults and we don't knowingly collect personal information from children under 18 years old. If we discover that we've inadvertently collected information from a minor, we'll delete it promptly and take steps to prevent future collection.

Parents or guardians who believe we may have collected information from their child should contact us immediately using the details provided below.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the revised terms.